At SPORTZIX LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns Eligibility

You may request a return if:

  • The item is unused, unworn, and in original condition
  • The item is returned in original packaging
  • The return request is made within 7 days of receiving the product

Items that show signs of use, wear, washing, or damage caused by the customer are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale
  • Gift cards
  • Items damaged due to misuse or improper care

How to Initiate a Return

To start a return, please contact us with:

  • Order number
  • Reason for return
  • Clear photos (if item is damaged or incorrect)

Email: support@sportzix.store

Once approved, return instructions will be provided.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping charges are non-refundable.

Refund Process

  • After receiving and inspecting the returned item, we will notify you of the approval or rejection.
  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • Processing time may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos of the issue

We will arrange a replacement or full refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company or bank
  • If the issue persists, contact us at support@sportzix.store

Exchanges

We currently do not offer direct exchanges.
If you need a different item or size, please return the original item and place a new order.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Business Name: SPORTZIX LLC
Address: 191A Paseo de Peralta, Santa Fe, NM 87501, United States
Phone: +1 (323) 837-9907
Email: support@sportzix.store
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)